SERVICE Pyramid Care
Whether Standard or Extended:
Fast and competent support for emergencies - tailor-made!
Hotline
Pyramid Care Program You benefit from our support services:
Our technical customer service consists of 6 proven in-house experts who can be reached by e-mail and telephone as well as via the Pyramid helpdesk portal.
Since knowledge is based on experience, the team includes long-serving employees. They have grown with the AKHET® and POLYTOUCH® brands and know every product inside out.
Young colleagues who have completed their training at Pyramid complete the team. In 2017, the best trainee in Germany in the field of "IT specialist - system integration" emerged from our company.
Every ticket is processed within 2 hours of receipt at the latest. You can use the Pyramid helpdesk portal to quickly and easily find out about the processing status of your ticket at any time, change it or send a message to the support colleague responsible.
And best of all: Pyramid Care Standard covers the entire product life cycle, i.e. our support team will assist you with your questions and concerns even after the warranty period has expired.
We are here for you!
Support packages
Do you value the fastest possible replacement and professional on-site service? Then we have support packages available for you that add valuable services to Pyramid Care Standard. Tailor-made support for your use case: in Germany, Europe or overseas. Do you have questions about the packages? Then use the contact form at the bottom of the page. We will be happy to advise you!
KEY FEATURES
Advance exchange component
Advance exchange system
Express on the day of receipt*
On-site service
Free return shipment
* Ticket receipt by 15:00 (CET)