For the retail trade Self-checkout solutions
Self-checkout on the rise!
Conventional cash registers are still in the majority in Germany. This will change quickly over the next few years, as consumers have become much more open to the use of self-service technology.
All age groups see self-service checkouts on the rise. According to the study The Future of Shopping, published by market research company Kantar, 86% of around 3,000 respondents (aged 18-65) believe that conventional checkouts will be largely replaced by 2030.
When it comes to the digitalization of the point of sale, it is important to know that not all self-service checkouts are the same. The use case determines which product is the right one and will ultimately be used.
To name just two examples: Where large shopping baskets are waiting to be self-scanned by the customer, different scanners need to be installed to recognize the barcodes on the items than in the self-checkout solution for the tea store, where things are more tranquil and shopping is more of a pleasure than a necessity.
And in the fashion store, the self-service checkout will be a combination device with a very large touch display that allows customers to browse the retailer's online range. Such a system is therefore both a self-checkout solution and an Endless Aisle.
Advantages of self-checkout kiosks
Customer satisfaction
Erhebungen zeigen, dass 70 % der Kunden wegen langer Wartezeiten ihren Einkauf abbrechen. Self-Checkout-Kassen schaffen hier Abhilfe, da sie die Schlangen an herkömmlichen Kassen verkürzen und so Wartezeiten reduzieren. Das verbessert die Customer Experience und steigert den Umsatz.
Process optimization
Self-service checkouts improve in-store processes in the retail sector. Self-service checkouts streamline the payment process, for example. As they can usually only be used to pay by debit or credit card, the retailer's cash handling costs are significantly reduced.
Increase in productivity
The use of self-checkout tills relieves employees from cashing up, allowing them to concentrate more on customer-oriented tasks such as advice, shelf maintenance, empties management and decoration - areas that promote brand loyalty.
Secure shopping
The COVID-19 pandemic has made consumers more aware of hygiene. Self-checkout tills promote contactless shopping and enable social distancing. The antibacterial coating of the touch display offers additional safety.
Successful self-checkout projects
POLYTOUCH® for DISCOUNTER
The large food retailer will be equipping its stores with around 1000 of our kiosk terminals over the next 5 years.
POLYTOUCH® for EDEKA
Read the success story to find out how a new terminal was created in just 5 months!
POLYTOUCH® for TeeGschwendner
Premium SCO for the leading German trading company for premium teas
POLYTOUCH® for Aversi
Georgia's largest pharmacy chain is creating added value for customers and employees in more and more stores with self-service terminals from Pyramid Computer .
Questions? Please write to us!
Your contact person:
Maximilian Rischau, Serena Liu, Ömer Gören