ISO 9001

ISO 9001 AT PYRAMID Quality with a System

Our ISO 9001-certified quality management system ensures clearly defined procedures and reliable processes. From development through production and delivery to after-sales service, we guarantee our customers consistently high quality in both our products and services.

General Information What Quality Means at Pyramid

Our focus is on our customers' requirements and expectations. These are incorporated into the development of our products and services. Our quality management system has been ISO 9001-certified since 1997.

It combines clear lines of responsibility with systematic review, documented decisions, and continuous improvement. We make targeted use of our customers’ feedback to further develop our products and processes and to continuously improve the reliability of our services.

Our customers benefit from products and services they can rely on.

PROACTIVE ACTION Fundamental Principles of Our Quality Management

Through forward-looking planning and clear inspection processes, we avoid errors and ensure that customer requirements are reliably met. The quality policy is available to all employees. An overview of the key principles:

Customer orientation

Our customers' needs are at the heart of every decision we make.

Process Orientation

Well-defined and controlled processes as the foundation for consistent quality.

Risk-Based Approach

Opportunities and risks are identified early on and systematically assessed.

Continuous Improvement

Quality is an ongoing process—never complete, always evolving.

Employee Competence

Targeted training ensures that all employees understand their role in the quality management system.

Supplier Integration

Our suppliers are involved in our quality requirements and are evaluated accordingly.

Goals & Planning Measurable Quality Goals

Consistent Product Quality

Compliance with defined specifications throughout the entire product life cycle.

Regulatory Compliance

Compliance with low-voltage, EMC, and other product guidelines, including those based on the CENELEC guidelines.

High Customer Satisfaction

Regular measurement of customer satisfaction and target levels across all market segments.

Reduction in Error Rates

Systematic root cause analysis and prevention of recurring nonconformities.

Customer Satisfaction From Inquiry to Delivery

The core process “Customer Acquisition & Order Fulfillment” guides each order through four clearly defined steps.

01 Inquiry & Quote

Structured collection and evaluation of customer requirements.

02 Order Planning

Resource, schedule, and capacity planning for each order.

03 Production & Delivery

Manufacturing under continuous quality control, including incoming and outgoing goods inspections.

04 Follow-up Care

Service, Feedback, and Complaint Management After Delivery.

Continuous improvement as a regular routine

1 Daily

Shop-floor meetings on the production line identify deviations immediately and on the spot.

2 Monthly

The monthly QM report and quality circles analyze key metrics and plan actions.

3 Annually

Internal audits and management reviews assess the effectiveness of the entire system.