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Our Guidelines Quality

 

Quality is a key success factor for Pyramid Computer GmbH . It forms the foundation for customer satisfaction, sustainable growth, and long-term competitiveness. Our quality management system is based on the requirements of ISO 9001:2015.

Our goal is to provide products and services that reliably meet our customers’ requirements and expectations. To this end, we continuously ensure and improve the quality of our products, processes, and services, and comply with all relevant legal, regulatory, and contractual requirements.

Our Quality Principles

Customer Focus
Our customers' needs and expectations are at the heart of everything we do.

Clear and Effective Processes
Our processes are defined and documented. Their effectiveness is regularly reviewed and improved.

Focus on Opportunities and Risks
We systematically assess opportunities and risks and take them into account in our decisions and processes.

Continuous Improvement
We analyze deviations, identify appropriate corrective actions, and continuously optimize our processes.

Expertise and Responsibility
Quality is the responsibility of all employees. Regular training sessions foster the necessary expertise, quality awareness, and the ability to act independently.

Reliable Suppliers and Partners
We carefully select our suppliers and rely on collaborative partnerships to ensure our quality standards are met throughout the supply chain.

Shared Responsibility

Management bears overall responsibility for the quality management system, provides the necessary resources, and supports its continuous improvement. Managers, process owners, and employees contribute to maintaining and continuously improving our quality standards within their respective areas of responsibility.

This quality policy applies to the processes, products, and services of Pyramid Computer GmbH at our locations in Freiburg and Amt Wachsenburg.

Our Guidelines Environment

 

Pyramid Computer GmbH is committed to its responsibility for protecting the environment and using natural resources sustainably. Our environmental management system is based on the requirements of ISO 14001:2015 and is an integral part of our integrated management system.

Our goal is to prevent, reduce, or—where necessary—offset environmental impacts and to continuously improve our environmental performance. In doing so, we take into account environmental responsibility as well as economic and operational requirements.

Our Environmental Principles

Using Resources Efficiently
We use energy, water, materials, and other resources sparingly and responsibly.

Protecting the Climate
We are working to continuously reduce our CO₂ emissions and promote the use of renewable energy.

Preventing Waste and Emissions
We prevent waste and emissions whenever possible and prioritize recycling and reuse.

Complying with Mandatory Requirements
We comply with all relevant environmental, regulatory, and other binding obligations.

Continuously Improving Environmental Performance
We set measurable environmental goals, regularly review our progress, and continually refine our measures.

Promoting Awareness and Responsibility
Environmental protection is a shared responsibility. Regular training and transparent communication strengthen our employees’ environmental awareness and support responsible behavior in their day-to-day work.

Shared Responsibility

Management bears overall responsibility for the environmental management system, provides the necessary resources, and ensures that it is regularly reviewed and improved. Managers and employees contribute, within their respective areas of responsibility, to meeting environmental requirements and improving the company’s environmental performance.

The Environmental Policy applies to all business areas, processes, and services of Pyramid Computer GmbH at our locations in Freiburg and Amt Wachsenburg.

Our Guidelines Safety

For Pyramid Computer GmbH , information security is an essential prerequisite for reliable business processes, the protection of sensitive data, and the trust of our customers and business partners. Our information security management system is based on the requirements of ISO/IEC 27001.

Our goal is to protect information and systems from loss, theft, tampering, and unauthorized access. Our focus is on confidentiality, integrity, and availability, as well as compliance with all relevant legal, contractual, and data protection requirements.

Our Security Principles

Targeted Access Restrictions
Access rights are granted according to the need-to-know principle. Employees are granted access only to the information and systems they need to perform their jobs.

Backing Up Data and Systems
Business-critical data and systems are backed up regularly. Appropriate recovery procedures ensure that critical systems are restored to operation within defined time frames following outages.

Protecting Access Points
Password and access policies, as well as technical and organizational measures, protect systems and data from unauthorized access.

Providing Special Protection for Sensitive Data
Personal and confidential information is subject to special protection requirements. In this regard, we take particular care to comply with the provisions of the GDPR.

Working Safely with IT and Digital Services
Mandatory security standards apply to the use of IT systems, email, collaboration platforms, cloud services, mobile devices, and data exchange with external partners.

Consistently Handling Security Incidents
Information security incidents are reported immediately, assessed, and handled in accordance with defined processes.

Raising Security Awareness
Regular training sessions promote awareness of information security and help employees identify risks early on and act responsibly.

Shared Responsibility

Senior management bears overall responsibility for information security and provides the necessary resources for the information security management system. The information security officer, the IT managers, the data protection officer, and all employees contribute to the implementation and continuous improvement of security measures within their respective areas of responsibility.

The Information Security Policy applies to all information systems, processes, and data of Pyramid ,Computer , andGmbH at our locations in Freiburg and Amt Wachsenburg.

Do you have any questions? Then write to us

Do you have any questions or suggestions about our Code of Conduct?

Then please contact quality-management(at)pyramid.de.